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Help and Support

You can find help and instructions for the most frequently asked questions here. If you are still stuck, you can contact our support via email: .
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What are eBooks and how can I use them?

eBooks are digital book editions that you get as PDF files. To read them, you need Acrobat reader or a similar programme suitable for PDF. After purchase, you can download the eBooks from your customer account and read them independently of the customer account on your device of choice at any time. Once you have downloaded the eBook and saved it on your computer, you can read it without any time restrictions. The download link in your Elopage account is available to them for up to one year after purchase.

Are there also print editions of the eBooks?

In our Elopage shop we can only offer digital products such as eBooks. However, there is also a printed edition of some of the books in our range. In this case, you will find a link on the product page at (not at Elopage!) to a sales partner through whom you can obtain the print edition. Payment, invoicing and shipping are then handled completely by this partner.

Can I create a company account that can be used by multiple people?

This is not provided at Elopage.

It might work if you buy non-personalized products like e-books or courses without a certificate. But most of our products are online courses for which you get a personal certificate. This certificate can be issued only in the name of the account holder. It is better if each interested employee of a company creates his own customer account - with his own email address each, because at Elopage each email address can be used only once - it serves to identify the customer.. The company address can then always be specified as the billing address.

Where can I find my products purchased in the COLLL store?

You can find all your purchases in your Elopage customer account. On the page, enter the email address you used to make the purchases and the password you set when you first logged in to the customer account. After that you will see all your purchases under the tab "COLLL". You can get to the individual products by clicking on the respective product graphic.

If you have never logged into your customer account before, please read "Why do I need a customer account and how can I create one?".

Can I delete my customer account?

Deleting the customer account is not possible. All transactions of purchases must be archived for tax reasons.

Why can't I download the videos in the online courses I purchased?

The videos are stored in a streaming format on Vimeo and have copy protection so they can only be played on the site.

How do I get the invoices for my purchases?

Unfortunately, the bills are somewhat hidden at Elopage. You can find it in your Elopage buyer account when you call up the overview of your purchases in the navigation (-> Payments -> Orders). In the overview you will find three points on the far right of each line. If you click on it, a link will appear, which will take you to the details page of the purchase.

On the detail page there is a blue arrow next to the heading Payment overview, with which you can open a table. There you will find the invoice number in the column on the far right. If you click on it, depending on the browser settings, the invoice opens as a PDF file in a new browser window or a download link to the PDF file.

It is advisable to always download the invoice and print it from a PDF reader, because when printing directly from the browser window, the display can sometimes be shifted somewhat.

No invoice will be issued for free products.

I have downioaded en ebook to my local computer but cannot open it.

The e-books are saved in PDF format and require a current reader that can open PDF files. We recommend the latest version of Acrobat Reader, which you can download free of charge from Adobe.

Another possibility is that an error has occurred during the download and your file has arrived defective. Please try the download again.

If everything does not help please contact support (

My email address has changed. How can I enter the new address in my user account?

The email address is the basis for your identification at the user account and therefore should not be changed if possible. If a change is necessary you can do this via the settings in your customer account (Settings -> Profile -> email). The next time you log in to your account, you will need to log in with the new email address.

What can I do if the system does not accept my payment?

When paying via PayPal, Visa card or Sofort├╝berweisung, a payment may not be accepted. This is not due to the online shop. The payments are processed by external service providers. The connection may be faulty or the conditions for secure payment may not currently exist.

Please do not try to use the same payment method again and again. If there is a malfunction, it may take a while to resolve it.

Please also check:

  • Do you have a daily limit for the payment method used (PayPal, Visa, Sofort├╝berweisung) that may have been exceeded?
  • Does your account have sufficient funds?
  • Have you used your credit card to buy similar products several times in a row? In this case, credit card companies sometimes block payment because they suspect abuse.

If you have any problems with the payment, please contact the support (

Please note that we cannot make any changes to the payment system bookings.

What do I need a customer account for and how can I create one?

Your purchases are made available in your customer account in the COLLL shop. You can also download the invoices there.

Your customer account is automatically created with your email address when you make your first purchase. After paying, you will receive a confirmation email to the address you provided, which contains the link to the product you have purchased. The first time you buy, you will be asked to enter a password. Then the customer account is ready.

Your access data to the customer account are then always this password and your email address as the user name.

Attention! Please always enter the email address via which you would like to receive the purchase confirmation!

What are eTickets and how can I use them?

eTickets are tickets for events such as face-to-face seminars or congresses where you are on site. After purchasing, you can download and print out the eTicket in your customer account. At the event it will be shown as a confirmation of purchase.

What are online courses and how can I use them?

Online courses consist of video lessons that are taken one after the other without being tied to fixed times. You can organize the course yourself. In addition to the videos, course materials are also available for download. At the end you can take an online exam. With some courses it is possible to get certification through a successfully passed exam.

The courses are accessed via your customer account.

What are theme courses and how can I use them?

Theme courses are online courses with one or more videoa, mostly explaining practical applications. You can watch the videos at any time and in any order.

After purchase, you can access the theme courses through your customer account and watch the videos online as streaming. It is not possible to download the video files.

The theme courses are available to you without a time limit. There is usually no certification or certificate of attendance for these courses

What are special courses?

Special courses are online courses on a specific subject area with one or more videos and, if applicable, material for download. A certification and does not take place, but a certificate of attendance can be issued.


After purchase, you can access the courses through your customer account and watch the videos online as streaming. It is not possible to download the video files. There may be a limit to how long you can access the courses.

How long will my purchases be available in my account?

There are unlimited theme courses available.

eBooks are available for download for one year after purchase.

For online courses, the product description indicates how long the course is available to you. As a rule, this is up to one year after the purchase.

Webinar access is available until the day of the webinar, for webinars with recording the availability lasts up to one year after purchase, unless otherwise stated in the product description.

eTickets are available until the day of the event.

What can I buy in the COLLL shop?

In the COLLL-Edcation-Shop you can buy digital products, which you can either download directly or which you can access via the Internet. These are eBooks, online courses, webinars, tickets for events, certificates and software licenses.

The printed editions of the books are not sold through the COLLL shop. You will then find links to partners from whom you can buy them.

What are webinars and how can I use them?

Webinars are live training courses via the Internet! You can ask questions in the current class and discuss with the lecturer - just like at school - just from the comfort of your own home. All you need is a computer with a loudspeaker and microphone and internet access. When you book a webinar, you will receive a package consisting of several components: You will receive the access data to the webinar together with the purchase confirmation. After the webinar, its video recording will be made available to you so that you can watch everything again. Finally, you can download a personal confirmation of participation from your customer account. With some courses, you can take an exam at the end and thus obtain certification.

Webinars may require you to install video conferencing software on your computer. Information on this can be found in the access data that you can find in the webinar package in your customer account.

How can I pay for my purchases?

You can pay for your purchases via PayPal, credit card (Visa), Sofort├╝berweisung and prepayment.

With prepayment, your purchase will be released when payment is received.

What can I do if I forget my password?

Under the input fields for username and password you will find the link "Forgot password". Click on it and follow the instructions from Elopage. Important: You must have access to the email address provided during registration. That is where the email with the password reset link will be sent.

How can I get my certificate?
Many of our online courses include a certificate of attendance or a training certificate. You get a certificate of attendance when you purchase the course. You get a training certificate when you take and pass the corresponding exam of the course. The certificates will then automatically appear with the purchases in your Elopage customer account.
The certificates are always issued automatically in the name you used to log in to your customer account. It is not possible to change it.
You will receive the certificate as a PDF file for download. You can then print it out yourself.
How can I participate in the COLLL affiliate?
With the Elopage affiliate program (publisher) you can offer the products from the COLLL store directly on your website and get a commission for it.
If you are interested, please write an email to COLLL ( We will then arrange the conditions with you and send you an invitation mail. You then need to create a publisher account at Elopage (, through which the affiliate links are generated and the commissions are settled, and accept the invitation via the link in the invitation mail.